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McDonald's Talk of LJ

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55 Customer annoyances [Aug. 10th, 2008|01:03 pm]
McDonald's Talk of LJ

mcdonalds_talk

[lilac_elf]
[Current Location |Boondocks of MI]
[mood |amusedamused]
[music |Alton Brown--'Feasting on Asphault']

I was shooting for 100 annoyances but I've only gotten halfway. Oh, well......


the first 23 were supplied by people on this site. The rest are from my own experience. 



54 Customer Annoyances
 
1. Blowing smoke in your face in the DT from their cigarette

2. Not turning the wipers off in DT while it's raining

3. Handing you coins that are stuck together from whatever the hell dripped in the car

4. Handing you a fist full of ones individually crumpled up

5. Ordering items specific to another fast food chain
 
6. Yes, idiot, the meal comes with a damn soda.(The price of the drink is factored into the cost of the meal. THAT”S why it is rung seperately.)

7. If there are 5 cars waiting to order behind you don't take 10 minutes to order. Get the hell out of my drive-thru and come inside.

8. I'm not sorry it is against your religion to eat bacon. I told you there was bacon on the sandwich before you ordered, you moron. It is called a Ranch BLT for a reason.

9. If you're sensitive to caffeine get DeCaf coffee, not half and half. It slows us down, it really does.

10. If you want your ice cream in a cup say so when you freaking order. It is a pain in the ass if I have to walk back across the store to get you a cup.

11. If there is a negative 20 wind chill and I am in drive-thru of course I am cold. So please, don't ask.

12. Yes I do get wet when it is raining, too. So please shut off your windshield wipers.

13. I do not care how furious you may be don't come behind the freaking counter. I will call the cops on you. Then we will see how furious you can actually get.

14. If you tell me you're not ready yet I will reply with "Tell me whenever you're ready to order." That means tell me when you're fucking ready to order, dumbass. Don't sit there for 5 minutes and then go HELLO YOU STILL THERE WHY AIN'T YOU TAKING MY ORDER??!!!! I've been waiting for your fat ass.

15. Better yet, know what you want before you pull up to the god damn window.

16. The driver must order for everyone. I can not hear your 5 year old in the back seat of your mini-van, mom.

17. English isn't your first language? Come inside. Heavy accents do not translate well over the intercom. Not my fault if I ring in a Sprite instead of a Fry when you pronounce them the same damn way.

18. We do not have a god damn fish burger.
 
19. Afraid that we are somehow transmitting Mad Cow Disease in our beef? Don't eat at a freaking BURGER restaurant.

20. Mute people need to come inside. How the hell do I take your order in drive-thru?

21. If you order 10 different meals five minutes to close do not look at me like you're shocked that you have to wait for your food.

22. I love the Hispanic people that I work with and do not appreciate your racist attitude, dude.

23. Do not, and I repeat DO NOT come through drive-thru naked. I have the right to refuse service to you.
-----------------------------------
 
24. If you want sauce for your nuggets or sugar packets for your coffee ask at the front drive window, not the back.
 
25. ‘Lite ice’ doesn’t work at all McDonalds. If we tell you our machine can’t do that, it’s not our fault. The only item that’s the exception is usually iced tea.
 
26. When it comes to iced tea PLEASE specify sweet or unsweetened when you order.
 
27. Some locations CAN”T split bills between a card and cash. Ask at the speaker if you can do this and not at the window. This leads to drive-offs which cause massive headaches for whoever is working drive-thru.
 
28. Keep your loading/reloading of Arch Cards to 2 cards per visit in drive-thru. Any more, please go inside.
 
29. I don’t mind you counting out exact change. I DO mind when you hand me a few dollar bills and count out the last 3 or more dollars AT MY WINDOW. If you’re going to give me change, try to have the amount ready before you order.
 
30. Unless you’re at a single drive-thru window, please pull ahead after you pay for your order. (I understand if you can’t because of a car in front of you.)
 
31. If you are giving me a $50 or $100 bill for a $1-$3 purchase first thing in the morning you WILL have to wait so I can get change.
 
32. When you’re special-ordering a sandwich PLEASE PLEASE PLEASE tell me if you want the meal and what size BEFORE giving me the sandwich adjustments.
 
33. I can’t change the prices. You have a problem with what we charge, take it up with Corporate.
 
34. I don’t mind if you hand me a roll of change. I DO mind when you hand me butt-loads of loose change when your order is over $6!
 
35. This is not an IHOP! Do not waffle on your orders! Our computers usually only allow a certain number of corrections before it locks us out.
 
36. Drive offs are inconsiderate and mean that we have to write off whatever food we’ve already made. It’s a pain and a hassle.
 
37. A nod to lobby and front counter crew: We’re not maids! Clean up after yourselves and don’t expect us to do it for you. We have jobs to do.
 
36. Also, in Drive-thru, please don’t ask us to throw away your garbage. Walk your ass to the trash can and do it yourself!
 
37. Be decisive! Try to know what you want BEFORE you get to the speaker.
 
38. If it’s busy, you have to wait. Simple as that.
 
39. If you pay THEN want to change something on your order, you will have to wait while a manager does the refund then I re-ring the item. If you want to ADD something, that’s a bit less annoying.
 
40. I am not a gymnast! Please pull as close to the window as you can so that I don’t have to stretch so far I hurt myself.
 
41. It is a good idea to always have some cash on hand if your credit/debit card doesn’t work.
 
42. When you pull to my speaker and talk right after the recording PLEASE don’t get snippy with me when I ask you to repeat your order. If I was away from the computer then I probably didn’t pay attention to what you wanted. Likewise, please don’t just pull away from the speaker then snap at me at the window: “You didn’t tell me my total.”
 
43. Kids flip-flop by nature. Decide for your kids or get them to make up their minds.
 
44. Do not talk on your cell phone while you are ordering. It makes it confusing for whoever is taking your order.
 
45. If you have pulled to the window to pay, please check that the cashier isn’t standing there waiting for you. We don’t like being ignored. It’s not nice.
 
46. “Well, other McDonalds do it.” Then go to another McDonalds.
 
47. Again, check to see if you have enough money BEFORE coming through the drive-thru. Counting change THEN handing me a card just runs up out times and makes the managers cranky.
 
48. Diesel engines are noisy and hard to hear over. Please turn them off so we can get your order right but also, it’s nice to warn us when you’re starting up again. Many of us would like to still be able to hear 10 years from now.
 
49. Don’t make us run through lists: coffee flavors, dipping sauces, drinks, etc. Again, it just runs up our times.
 
50. If you want to add something after I give you your total and store it, understand that you will have to wait till you get to the next window to make the adjustment.
 
51. I don’t mind if you’re car/truck has a trailer attached. But be aware that you may be asked to pull past the front drive window so we can keep the line moving.
 
52. When we ask you questions at the speaker it’s not because we like hearing our own voice. Please respond to questions.
 
53. For the record, we’re psycho. Not psychic. ;)
 
54. For the sake of our drive-thru times PLEASE don’t just take your sweet old time giving us money.
 
linkReply

Comments:
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[User Picture]From: synekdokee
2008-08-10 08:39 pm (UTC)
Most of these are just me being intrigued by the differences in our stores...


Why would the windshields piss the DT worker off? I'm more annoyed by people who don't turn off their engines, but whatever, if they want to waste petrol. Fortunately the fumes don't make it to the window.

6:

Don't you have McChoice meals? You choose the burger and two extras (most people take the fries and the soda, but you can choose apple slices or mini carrots or yoghurt or second fries or dessert...) and it applies to every meal except dchb.

11:

Maybe they're just trying to be friendly?

13:

D: If ever a customer does that I'm gonna scream bloody murder.

18:

Really? Huh. Is this just in your store or the whole country?

27:

How do your registers work? I mean, is there a reason why you can't just minus the amount of cash from the price and then charge the rest from the card, and mark it all as cash or card?

32:

With our registers this doesn't matter, since you the plus-sized meal has a separate button, so it doesn't matter in which order you press it. (We only have regular and plus sized meals.) However, I hate it when people say they want (say) BigMac without cheese, and then I mark it which sends the receipt to the kitchen, and THEN they say they want the whole meal, so I have to undo the single burger and do the whole thing over as a meal, which sends another receipt to the kitchen.

33:

Oh your God YES. THIS. Also if we don't have the same toys as some other restaurant has, or if we're no longer selling an item that hasn't been in production since like, 1998 >_<


36:

I don't usually mind this, and usually the customers are nice about it. The trash can is right next to me, so sure, I can throw one soda bottle away. In fact, sometimes when I notice the customer's cup holders are full, I offer to take their old cups and throw them away.

41

Don't you just love it when people get huffy at *us* when their cards don't work? One guy even said I might as well just give him the food anyway, we'd have to throw it away, right! (Actually no, the burger's untouched, it's going back in the bin.)


42

Again, obvious differences. What kind of recording do you guys have? Also, do all (most) stores in the States have it? Here we just get a "ping" from the headphones to let us know there's a car. Also, I usually don't mind taking orders even if I'm not at the register, since with the easier orders I can tell the total from my memory, or if it's a longer one, usually I'll have time to walk back to the register before they're finishes giving the order or I just tell them to drive to the window and give them the total there.


44:

I'd like to add to this: don't talk on your phone while at the window as I go through your order, or else, if you do, don't bitch at me if I get the order wrong *after* I've repeated it to you and you just didn't listen.

50:

If we're using both windows, the person at the first window is the one who takes the orders.


53:

A customer once got totally pissed off at a coworker because she hadn't somehow *guessed* that when the customer ordered a McFeast burger, he'd actually meant McFeast Junior.
(Reply) (Thread)
[User Picture]From: lilac_elf
2008-08-10 09:28 pm (UTC)
The ones that are after the break (24 and onward) are what I've noticed at my particular store. 21 of which I observed in about the space of 3 HOURS!
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Re. # 27 question - (Anonymous) Expand
[User Picture]From: moosmama468
2008-08-11 12:56 am (UTC)
#2 and #12 are pretty much the same...
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[User Picture]From: lilac_elf
2008-08-11 01:32 am (UTC)
I know. I kinda forgot to edit #2 out. 1-23 were supplied by others. 24-54 are my own observations
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[User Picture]From: fairywingz
2008-08-11 04:58 am (UTC)
“Well, other McDonalds do it.” Then go to another McDonalds.

oh dear god, don't even get me started on customers like that... lol amen.
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[User Picture]From: carorubia
2008-08-11 12:52 pm (UTC)
Everything is so true!!
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[User Picture]From: gracefallson_me
2008-08-11 03:14 pm (UTC)
so true for most of it. i rather the trucks be kept on, as i've said everytime a list is posted and rather have them turned off, b/c they never wait until you are finished before starting back up therefore me losing my hearing.

with that said i would like to add a couple.

55. when ordering off the $1 menu, just order. don't tell me you are ordering off the $1 menu, it is all the same on my computer and it is annoying. (thank goodness the $1 menu is being discontinued after the first of the year!)

56. we no longer Supersize, thank you.

i have had some pretty stupid customers come through. sometimes they act like they have never been through a drive-thru before!


(Reply) (Thread)
[User Picture]From: lilac_elf
2008-08-11 09:21 pm (UTC)
I LOVE the ones you added and will be adding them to the master list. Thanks!
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[User Picture]From: confessions08
2008-08-13 01:19 am (UTC)
so tired of the fish burger....dont forget when people change their orders and drive thru and start screaming when you don't have the order completly changed within 5 seconds....or when they just change their order.....
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[User Picture]From: fry_monkey
2008-08-13 01:44 pm (UTC)
just a few off the top of my head...

dont drive off before I tell you your total.

dont drive up to the speaker, and yell 'one large black coffee' then drive away. (I have a guy who does this every freaking morning.)

dont, please dont, interupt me.

There is a reason I greet you with a five min long speach about how at this time, we are unable to accept debit, or credit cards, no checks either, we are cash only... Its because we are... CASH ONLY. that means, pay attention.
Do not, after the five min long speach at the speaker, do NOT get to my window and hand me a card. Dont. Not even as a joke.

Do not cuss at me, or my crew if something is to your likeing. We do not cuss at you even though you act like those words are the only ones you understand, but we give you the benfit of the doubt, you can do the same or go somewhere else.

DO NOT move all the shit I have to block the opening from us to the gas station. There is a reason the *big heavey* trash cans are taking up more than half that space. There is a reason those POP boards that you had to move to get in... Its because WE ARE CLOSED. Get a clue.

Another thing. At front counter... During breakfast. You need to tell me what kind of drink you'd like. You say "I'd like a number one..." I pause. Waiting for you to tell me what you'd like to drink. You say nothing. I assume you'd just like a coke. Its usual. Then you freak out saying you dont want coke! You need small coffee 18 sugar 21 cream. Fucking tell me! My name tag says 'SUS' not mind reader.

Dont get to the second window after ordering chicken nuggets and look in the bag and say "there is no sauce" I will double check the screen, (I also wear a head set, and after saying you didnt need any sauce...) then I WILL tell you, that if you let us know at the speaker what type of sauce you need, we will have it in the bag for you. Thus saying me, you, and the other customers time!



Uhm, yeah, I'm done.
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[User Picture]From: lilac_elf
2008-08-13 06:53 pm (UTC)
That's why I love back drive thru. I take an order I take money. If there's a complaint I can basically say S.O.L. Once I pay out your order my part in this deal is finished. You're not my problem any more.
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[User Picture]From: supppdaniellee
2008-08-14 02:49 pm (UTC)
All the bloody time we have customers sneak up behind the counter when we're busy instead of asking for sauce or something. I want to hit them in the head! Ugh!

Another thing that gets me is when someone orders say, an Asian Salad, and you ask, Well Ma'm would you like the chicken grilled or crispy? And the customer just replies "yes." I swear that happens at least 15 times every day!
(Reply) (Thread)
[User Picture]From: lilac_elf
2008-08-15 01:17 am (UTC)
As far as the salads: Oh, man does that tick me off! Especially when they get that tone like "Didn't you understand me? Do you not understand English?"

I'm fluent in English but I don't speak 'dumbass'.
(Reply) (Parent) (Thread)
From: shellyd08
2008-08-14 10:56 pm (UTC)
#6 really amused me. I've had customers come inside, or go in drive-thru asking for a value meal, then have the audacity to ask what come with it. Or my favorite: "Does the meal come with fries or a drink?" Well, of course the meal comes with fries and a drink, that's why it's called A MEAL!! What did these people THINK comes in it? Just the sandwich?!! That is sooo annoying!

#15: Nothing pisses me off more than customers who come in and take their sweet time deciding what they want. I hate that with a vengeance! KNOW WHAT YOU WANT BEFORE YOU COME TO THE PLACE!!!

Here's another annoyance: It's a royal pain in the you-know-where when I have to explain to a customer the difference between a Big Breakfast and the Deluxe Breakfast. It's simple: One comes with hotcakes; the other one doesn't. And it grates me when many people mistake one for the other. Here's a tip: There's a menu board with pictures of the the platters displayed. LOOK BEFORE YOU ORDER!!!!

"'Well, other McDonald's do it' Then go to another McDonald's". My sentiments exactly. People are so quick to assume that just because one McDonald's does it, every McDonald's in the freakin country has to do it, and it doesn't work that way. My favorite one? Certain items are on sale for a certain price, and customers automatically assume that we're carrying that at our restaurant. Then they get mad when we tell them we don't have that on sale here, and they tell us they saw the ad on TV. Well, if they'd bothered to look at the small print instead of focusing on only the big one, they'd noticed those three words: "at participating McDonald's". Which means, in plain English, WE'RE NOT PARTICIPATING!!! Get a freakin' clue, people!!

The last one I know all too well. I hate it when customers give their order, then pull up to my window, and they have HAVE to dig into their wallets or purses for their money, and they take FOREVER!! Meanwhile, I'm standing at my window, as patient as can be, while my mind is screaming bloody murder, and I get yelled at by a manager. Note to customers: to better serve you, HAVE YOUR FREAKIN' MONEY OUT BEFORE YOU GET TO THE WINDOW!!!!

Okay, I'm done venting--for now.
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From: (Anonymous)
2008-09-08 12:47 am (UTC)
"#6 really amused me. I've had customers come inside, or go in drive-thru asking for a value meal, then have the audacity to ask what come with it. Or my favorite: "Does the meal come with fries or a drink?" Well, of course the meal comes with fries and a drink, that's why it's called A MEAL!! What did these people THINK comes in it? Just the sandwich?!! That is sooo annoying!"

not all fast food restaurant meals include the drink - KFC for example
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[User Picture]From: fry_monkey
2008-08-15 12:38 am (UTC)
Oh the big breakfast/deluxe...


Me: "Hi, welcome to McDonalds, how can I help you?"

Customer: "Yes I'd like a Deluxe Big Breakfast."


...*headdesk*

Its TWO SEPRATE THINGS...

Me: So, one Big Breakfast and one Deluxe Breakfast. Your total is XX.XX First window thank you!"
Customer: "Why is the price so high!?!?!"
Me: "Well, you ordered a Big Breakfast and a Deluxe Breakfast... Thats XX.XX"
Customer: No, I only ordered one Deluxe Big Breakfast..."

Me...

Me: Well, is that the Big Breakfast or the Deluxe. They are two seprate things..."

Ass!
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[User Picture]From: lilac_elf
2008-08-15 01:21 am (UTC)
ROTFL!!!!!


I've had that guy!!!!

See, my managers don't get that I'm not anywhere NEAR as sarcastic as I could be when it comes to McD's drivethru.

I swear, I actually asked one of my managers one day if I could just have a little spray bottle in back booth to squirt stupid people when they get to my window. He said no.... not because it wasn't nice but because he thought I'd spray everyone who came through.
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[User Picture]From: nek0_princ3ss
2008-08-16 10:35 pm (UTC)
THIS I CAN RELATE TO!
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From: kelvin6969
2008-08-17 12:37 am (UTC)
Here is one more. Customer " How much is it" Me: Your total is on the screen in front of you. Customer"huh? Screen??? Me: That screen in front of you with your order on it. I swear most people don't even look at it. Here is another idea. We were talking about adding a "stupid" key to the POS so that everytime the customer is a dumbass we can charge them say .25 cents just for being stupid! What do you think???
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[User Picture]From: lilac_elf
2008-08-17 03:32 am (UTC)
ROTFLMAO!!!!!!!!!!


Oh HELL YES!!!!!!

I asked my manager for a squirt bottle to spray stupid people. He said no cause he thought I'd abuse it.
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[User Picture]From: _eikcaj_
2008-08-20 04:58 pm (UTC)
Another one:
I know what plain means! Don't say "I want a hamburger plain, nothing on it." Or better yet, don't say "I want a hamburger plain, ketchup only." Make up your mind!
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[User Picture]From: lilac_elf
2008-08-20 09:06 pm (UTC)
LOL!!!!!



Oh, yeah!!! I forgot about that one!

NEED to add that one!! Thanks
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[User Picture]From: goldopals
2008-08-26 04:15 am (UTC)
Nothing annoys me more than when customers drive past the GIGANTIC stop order here sign which is about 2mx3m. Then when they get to the window where we hand out the food they say "there was no sign." Or my favourite "we were waiting for 20 minutes and no one came to the window" There is this lady who insisted on paying with DEBIT on drive thru (we dont have it, have a sign saying so) and abused us when we told her we couldnt. We did (she told us her pin) but then she had the nerve to ask for her VIP coke with he card..... we gave it to her but it had almost no drink and the rets ice.
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From: shellyd08
2008-08-29 04:45 pm (UTC)
Here's one.

You're in back drive-thru, taking orders, and you tell the customer to drive to the first window. Then you're waiting to take their money, and they drive PAST you after you've just told them to pull to the first window! I've had that happen to me several times.

Here's a tip, people: When I say first window, I mean first window! That means, you pull up TO the first window, not drive PAST it! It's a pain in the ass when I then have to hold the car behind you at my window, run all the way to the second window just so I can take your money, then go back and complete the transaction.

Another thing, if we're down to one window, and I tell you to pull up to the second window, DO NOT stop at the first window and expect someone to take your money there.

At no other time do I get so pissed off that I just want to pull my hair out than when customers do stupid stuff like that!! It grates me to no end.
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From: yurimxpxman
2008-09-01 04:46 pm (UTC)

geez

I hate it when customers are that stupid!!! grrrrr

Here're mine:

During massive giveaways, don't be stupid enough to assume I'm suggestive selling the item we're giving away. LISTEN to what I'm saying! If I say, "Hi, would you like to try a Southwest Salad today?" while we're giving away southern style chicken sandwiches with the purchase of a drink, don't be pissed off at me when you come to the window and I have your order as a salad and a large coke.. YOU SAID YES, DAMNIT!

The menu is facing towards you, not me. Don't ask me how much something is while you're in the drive-thru. I'd have to go to the other side of the store to find out. And for pete's sake, don't ask me where something is on the menu outside! How am I supposed to know??

What's "regular" size?
(Reply) (Thread)
[User Picture]From: lilac_elf
2008-09-01 05:48 pm (UTC)

Re: geez

LOL

I have that "regular" thing all the time. I'm always asking "Small or medium" and the customers get pissy with me. "I just want a REGULAR coke!"
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