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Having trouble with wrong orders [Jan. 14th, 2014|03:46 pm]
McDonald's Talk of LJ
mcdonalds_talk
[baxter476]
Mcds GM here....new to the community here and I was just looking for ideas. I have an issue with my store handing wrong or unfilled orders out the window. Has anyone had this issue and found a good way around it? I have tried everything but we still get constant complaints about this issue. Any former or current crew here that could come up with some ideas would be greatly appreciated! THANKS!
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[User Picture]From: goldensnitch10
2014-01-15 05:23 am (UTC)
It happens at ours too and the managers lecture us for each mistake and move on. They put notes up in the crew room a lot on how to be efficient in each spot, i.e. order taker, grill, runner, and presenter, to make sure as few mistakes as possible are made. They also make sure if someone is making a lot of mistakes they get moved to another spot, even if it's exiled back to dishes or out to lobby, and someone goes in their place who can do better.
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From: mcmanagement
2014-03-03 10:29 am (UTC)
If your issue is so bad that you need to come to the internet for answers, I'm guessing your store has two lanes.

When I have a crewperson in the window who is bad about handing out the wrong order I do one of three things..
1. Replace them with someone I know is an ACE in window
2. Have someone expedite during rushes and put drinks and food in order
3. Hand them the food that I know they need, one at a time, so that there is no possible way that its wrong.

Also your issue could be your order takers taking the orders improperly or your runner assembling the food incorrectly.
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